In the face of uncertainty, it’s hard to know where to turn for help. Rest assured - we’re here for you. We remain focused on the health and safety of our employees and our communities, as well as our commitment to you, our clients, to provide uninterrupted service. We appreciate your patience during this time as our Customer Service professionals are working hard to answer your calls. Please understand we are experiencing higher than normal call volumes, and therefore hold times may be excessive.
COVID-19 Frequently Asked Questions
In an effort to assist our clients who have been unable to reach us, we have created a list of our most frequently asked COVID-19 questions.
Are you offering payment assistance for people affected by COVID-19?
We’re here to help and have several options available if you have been impacted by COVID-19. If you feel you may be unable to make your payment before the due date, please allow us to explore all possible solutions that work best for your current situation.
To inquire about a possible payment deferral or extension, please contact our Customer Service Department by calling 1-800-627-4437, Monday-Friday 7am-7pm CT. As a reminder, we hope you will remain patient with us, as our wait times will be longer than usual.
Some registered users can inquire about payment assistance by contacting us through our new Secure Contact Form. If you haven’t already enrolled for online access to our website, we encourage you to click here to register your account and to check out our other self-service options.
I can make my payment, but I am going to be late. Will I be charged a late fee?
We understand you may need additional time to make your payment during this difficult time. Any late fees assessed on your account from March 13th through May 31st will be waived automatically.
If you see a late fee on your account, there is no need to call us. Please allow 1-2 billing cycles for the fee to be removed.
I am at the end of my lease, what do I do if the retailers are closed or I am unable to return my vehicle?
If the original retailer is closed, the Service Department may still be open for business. Please try contacting their Service Department or find another INFINITI retailer nearby. You can click here to locate additional INFINITI retailers in your area.
If all retailers nearby have been shut down, or a shelter-in-place has been issued in your area, you can extend your lease by another month. This will allow additional time until the retailers resume normal operation. Please contact us to discuss all possible end of lease options available to you by calling 1-800-887-5155, Monday-Friday 7am-7pm CT.
If you do not wish to extend your lease, we may have options for you to make arrangements for a turn in of your lease on or after your lease maturity date. Please contact us at 1-800-887-5155, Monday-Friday 7am-7pm CT to determine if this option is best for you.
Thank you for being a loyal IFS customer.