IFS Online Account Manager
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Message from IFS on COVID-19

Is IFS closed?

IFS is currently open at this time. We remain focused on the health and safety of our employees and our communities, as well as our commitment to you, our customers to provide uninterrupted service. To help prevent the spread of COVID-19, and in an effort to observe social distancing practices, we have limited the number of phone agents in our servicing centers. Hold times may be longer than usual. We are here to answer your questions and to assist you in any way we can.


General Customer Account Questions:

 
  • Will I be charged a late fee?
  • Will I be penalized for my payment being late?
  • My vehicle is financed, will I be charged interest?
  • My employer being shut down caused my payment to be delinquent, will this affect my credit?

If you need to discuss payment arrangements or are in need of assistance regarding your IFS account please call a phone representative at 1-800-627-4437 Monday-Friday 7am-7pm CST and Saturday 9am-2pm CST.  You can also chat with us online by selecting the LIVE Chat button Monday-Friday 7am-7pm CST. 

Each customer’s situation is unique, and we are here to help. 


Lease End Questions:

 
  • I don’t want to leave my home to return my vehicle to the dealership, what are my options?
  • I don’t want someone to come to my home to conduct a lease turn-in pre-inspection. What are my options? 

Need to discuss end of lease options? Please call us at 1-800-887-5155 Monday-Friday 7am-7pm CST and Saturday 9am-2pm CST.


 


Last Updated: March 20, 2020

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