IFS Online Account Manager




Mailing a payment? Select the appropriate account type and your ZIP Code for the correct mailing address.

Account Type
ZIP Code



Need a different contact? See More Contact Options
Other Contacts

Customer Relations: 800.627.4437
Lease Customer Network: 800.887.5155
Physical Damage/Total Loss: 800.777.7525
Consumer Collections: 800.777.6116
Loss Recovery: 800.777.6700

Customer Relations
IFS P.O. Box 660360 Dallas, TX 75266-0360

Physical Address for Overnight Mail
IFS 8900 Freeport Parkway Irving, TX 75063

Account Payoff
IFS P.O. Box 660364 Dallas, TX 75266-0364
Attn: Payoff Department

Lease Early Termination Payment
IFS P.O. Box 660604 Dallas, TX 75266-0604

SignatureDIRECTPAY®- Enrollments and Cancelations
IFS P.O. Box 650424 Dallas, TX 75265-0424 Attn: SignatureDIRECTPAY®

Physical Damage
IFS P.O. Box 660672 Dallas, TX 75266-0672 Attn: Physical Damage



Form Document Category Published Date View Document


Can I return my vehicle to a non-Infiniti Retailer?
Do I have to make any repairs before I turn in my vehicle?
Do I need to be present at the inspection?
Do I need to schedule an inspection if I purchase my leased vehicle?
How do I get my vehicle's condition/inspection report?
How do I prepare for the pre-inspection appointment?
How do I schedule my complimentary, but required, pre-inspection?
How long does it take to inspect my vehicle?
I turned my lease vehicle in and received a liability statement for charges I owe IFS. Can I pay my liability balance online?
Steps to Complete your Lease Return
What are my end of lease options?
What charges may I expect on my Liability Statement?
What happens if I choose not to complete the complimentary pre-inspection?
What happens if I exceed the mileage limit on my lease?
What if I want to purchase my vehicle?
What if my vehicle is damaged after my inspection but before I return it?
What should I do at the end of my lease?
What will be considered chargeable wear and use?
When should I schedule my complimentary vehicle inspection?
Where do I return my vehicle?
Who performs the pre-inspection?
Why can't my Retailer inspect the vehicle?